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Privacy Policy

Effective Date: September 20, 2025

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The Association of Canadian College and University Ombudspersons (ACCUO) is committed to protecting the privacy of its members, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following types of personal information:

  • Membership Information: Names, job titles, institutions, contact information (email, phone, mailing address) provided when you join ACCUO.

  • Event Registration Data: Information you provide when registering for conferences, webinars, or workshops.

  • Communications: Emails, forms, or other correspondence sent to ACCUO.

  • Website Usage: Non-identifiable information such as browser type, IP address, and pages visited, used for website analytics and improvements.

2. How We Use Your Information

We use personal information for purposes including:

  • Managing membership records and renewals

  • Providing member services and communications (newsletters, updates, resources)

  • Organizing and administering events, conferences, and professional development activities

  • Sharing resources and connecting members across Canada and internationally

  • Fulfilling reporting, auditing, and governance requirements

3. How We Share Information

  • ACCUO does not sell or rent personal information.

  • Information may be shared internally with ACCUO committees and leadership for administrative purposes.

  • Limited contact details (e.g., name, institution, role) may appear in ACCUO member directories or on our website with member consent.

  • We may share data with trusted third-party service providers (e.g., event platforms, newsletter tools, payment processors) strictly for ACCUO business.

4. Data Storage & Security

  • ACCUO stores information securely through password-protected systems and secure servers.

  • Only authorized officers and committee members have access to member information.

  • We retain personal data only as long as necessary to fulfill ACCUO’s purposes and legal obligations.

5. Your Rights

As a member or visitor, you have the right to:

  • Access your personal information held by ACCUO

  • Request corrections or updates to your information

  • Withdraw consent for certain uses of your data (such as appearing in public directories)

  • Request removal of your personal data, subject to legal or governance requirements

6. Third-Party Services

ACCUO may use third-party tools and services (e.g., Zoom, Mailchimp, Google Workspace) to support operations. These providers have their own privacy policies and are responsible for protecting your information under their terms.

7. Cookies & Website Analytics

Our website may use cookies or analytics tools to improve functionality and understand usage. You can disable cookies in your browser settings, though some features may not function properly.

8. Contact Us

For questions or concerns about this Privacy Policy or how your information is handled, please contact:

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Association of Canadian College and University Ombudspersons (ACCUO/AOUCC), info@accuo.ca

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