This resource offers a comprehensive collection of sample clauses commonly used in the Terms of Reference for Ombuds Offices at Canadian colleges and universities. It is designed to support institutions in establishing or revising their Ombuds Office mandates, while upholding core principles of independence, impartiality, confidentiality, and fairness. The document highlights key elements, provides commentary, and includes real examples from member offices, making it both a practical toolkit and a living reference guide for strengthening Ombuds practice.

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Currently available in English only.

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Click here to download.