The ACCUO Toolkit is designed to support institutions and Ombudspersons in building, strengthening, and sustaining effective Ombuds services. It offers practical guidance, sample policies, and proven approaches drawn from Canadian higher education contexts. Whether you are establishing a new office, refining your mandate, or seeking strategies for outreach and case management, the Toolkit provides clear direction rooted in the principles of independence, impartiality, confidentiality, and accessibility.

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Currently available in English only.

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Click here to download.